FAQ – Die Making
What do you get for the price of a new machine?
Pricing for all our machines is “turnkey”, meaning that everything needed to become operational is included, the cost of the machine, installation, training and a full year parts and labor warranty, including software updates and lifetime remote diagnostics and support*, which enables instant technical support and virtually eliminates the need for on-site technical support visits. Home base for our sales, phone & remote support and parts and materials inventory is Boulder, Colorado. We have technicians based in many locations around the United States, and Central and South America, so that someone is always nearby for the less than 16% of service calls that actually require a technician’s visit.
* some restrictions may apply
Where is this laser manufactured?The laser is manufactured in Florence Italy by Cutlite Penta. Cutlite Penta sells many thousands of laser systems a year, into many different applications. They have chosen SDS Automation as their Dieboard laser distributor in the Americas because of our expertise in the industry. We have invested in training for our technicians, and are fully qualified to service and support these units.
Who do we get parts from?SDS Automation provides parts for all machines that we sell. We have a full inventory of parts for our SDS machines and we'll stock the parts for the Cutlite Penta machines that are most likely to be needed here in the US at our Boulder, CO and Irvine, CA facilities. If we need parts from Italy that we don't have in stock we generally get them within a few days.
Who do we call for tech support?Call our main number, 303.798.7110, and tell us who you are and explain what's going on or use the following link to send an email. Read More