Parts and Support
Parts
As a multi-national company with worldwide sales, service and technical support operations, we maintain numerous extensive inventories of genuine SDS Automation machines, replacement parts, Trimless® LetterForm® and LiquiForm materials around the globe. Our extensive inventory and our comprehensive service and support infrastructure enable us to respond to customer’s needs quickly and efficiently.
Our two main U.S. facilities are strategically located in Thornton, Colorado and Foothill Ranch, California. Both of these locations always maintain a complete inventory of parts, new machines and our Trimless sign-making materials for expedited shipment to our customers. We understand that delays and down-time are costly and can have a negative impact on our customers’ operations. We are fully committed to maintaining a wealth of machines and parts in stock and available for immediate shipment.
As an example, customers who purchase SDS machines can typically expect delivery within just a few business days. Once a customer’s new machine is delivered, our on-site installation and training (if included) will follow shortly thereafter. We have effectively put an end to long, 8-10 week lead-times for new equipment.
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Tech Support
SDS Automation strives to have the very best service and support infrastructure in this industry. Based right here in the USA, our headquarters, replacement parts inventory, and showroom are located in Thornton, Colorado, and Foothill Ranch, California, respectively. We also have regional service offices in California, Colorado, New York, North Carolina, Texas, Michigan, and Virginia covering every time zone. See our map below. Our company’s ongoing mission is to provide innovative solutions that ensure our customers are able to maximize the efficiency, productivity, and profitability of their die-making and sign-making businesses.
When you need support, you need it now. Downtime is costly and missed deadlines are unacceptable. We understand that and we use TeamViewer which allows us remote log-in capability so we can troubleshoot any technical issues immediately and comprehensively. Team Viewer is the application of choice for 90% of the Fortune 500 companies that offer remote support. With it, we can remotely troubleshoot and correct most of the issues you may encounter with your machine, saving time and money by getting you back up and running as quickly as possible.
You won’t need support often, but if you do, we’re ready and only a phone call, text, or email away.
Tech Support Hub Locations
Boulder Headquarters
6235 Lookout Road, Boulder, CO 80301
California Showroom
27171 Burbank
Foothill Ranch, CA 92610
Support Hub - NY
New York, NY
Support Hub - VA
Richmond, VA
Support Hub - MI
Grand Rapids, MI
Support Hub - SC
South Carolina
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