As a multi-national company, with sales and support happening worldwide, it’s neccessary to maintain a supply of SDS replacement parts, new machines and our Trimless® LetterForm return materials so that we can respond to our customer’s needs in a timely manner. To accomplish that, we stock both of our U.S. locations (in Colorado and California) with inventory of parts, new machines and materials for rapid shipment to our customers. Our goal for new SDS machines is to be able to deliver within a couple of days and complete installation and training within a couple of weeks.
In addition to our SDS inventory, we also stock commonly needed replacement parts for our Cutlite Penta laser customers while new machine orders require more lead time due to being shipped from their Italian factory. (Lead time varies so please talk with our Tech staff for specific delivery information.)
Be assured that we understand the impact that waiting for parts can have on business. We’re committed to having parts on hand and available for immediate shipment.