As a multi-national company, with sales and support happening worldwide, it’s neccessary to maintain a supply of SDS replacement parts, new machines and our Trimless® LetterForm® return materials so that we can respond to our customer’s needs in a timely manner. To accomplish that, we stock both of our U.S. locations (in Colorado and California) with inventory of parts, new machines and materials for rapid shipment to our customers. Our goal for new SDS machines is to be able to deliver within a couple of days and complete installation and training within a couple of weeks.
Be assured that we understand the impact that waiting for parts can have on business. We’re committed to having parts on hand and available for immediate shipment.